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LSR Leisure Terms & Conditions Of Sale. V09H
· LSR Leisure T/A Justwatersports.com , owned by Lesley & Steve Rose. We are a watersports equipment retailer based in the UK.
· Contact Details
· Correspondance Address 3 Charles Rash Close Felmingham Norfolk NR280PA
· VAT Number GB-844687974
Stock supply/ Availability is subject to our stock or supplier stock and is subject to availability. There maybe a delay in supply if we do not have the item in stock.
Cancellation Of Order After Receiving Goods .
If you are not entirely satisfied for any reason you may cancel your contract.
· If you wish to cancel please contact us in writing or email within 7 working days of receiving the goods.
· You will have to return the goods to us at your own risk & expense.
· Please note This does not include personalized items or made to measure.
· Please note in purchasing PACKAGE DEALS if any part of a package is returned as unwanted the remaining parts of the package will be calculated at full RRP .
· We will refund you in full within 30 days including outward postage if applicable.
· Please Note you are required to take reasonable care of the product whilst it is in your care.
· If the item is returned in an unsatisfactory condition we reserve the right to withhold partial refund payment for damage caused.
· For your peace of mind we would advise sending the items back through a secure means of transport. A COPY OF THE RECEIPT IS REQUIRED.
To speed up the returns process
· We ask you to return all items within 14 days of purchase including your name, address & daytime contact number. This helps us to help you. You will not be given a refund after this timescale.
Carriage & Delivery
· Carriage charges carriage & packaging to the mainland uk is free when purchased from our website www.justwatersports.com . A complete order total of £15 is the minimum order amount we will ship.
· Ireland & UK islands maybe subject to extra charges & we will inform you of the charge prior to despatch of your items.
· The posting & packaing is charged at cost to the customer.
· Delivery : All large & high value consignments are sent by courier. Either City link or Business Post
· All smaller low end value items are sent by Royal Mail recorded delivery.
· ALL items need a signature on delivery.
· Business Post deliver between 8.30am – 5.30pm weekdays.
· Addresses cannot be changed when the item has left our warehouse.
We arrange automatically to leave items with a neighbour or we can deliver to a works address if required.
· Items left safe can only be done so if the Customer takes responsibility for loss or damage.
· Business Post will attempt delivery ONCE for a home delivery. If you do not respond to a “carding” The item could be returned to me as a failed delivery. After 5 days there will be a charge made for unsuccessful delivery/ returned items to LSR Leisure after reasonable attempts for delivery have been made. Automated attempted redelivery Will not be made.
Faulty Goods / DVDs
· In the event of failure of a product please let us know as soon as is possible, we can then consider your claim. We request a digital image sent via email or mobile phone of the damaged area. On our instruction we will then require you to cut up the item & send a further email. We can then, subject to a successful warranty claim send the new part to you. There maybe a delay in spare parts being supplied from the manufacturer. Please note we will require the photo of the destroyed item sent prior to delivery of your new item. Alternatively if this is not possible a deposit of £50 is required. Apologies this is due to Theft by certain Customers.
· We do not warranty DEMO, SECOND HAND, AUCTION or commercial use items.
· PLEASE note we do not accept DVD/ Software returns unless faulty.
· All our policies are in addition to your legal rights which may include the right to claim compensation, repair, replacement or a refund. Please Note European Orders will be charged at time of order