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LSR Leisure Terms & Conditions Of Sale. V08F
· LSR Leisure T/A Justwatersports.com , owned by Lesley & Steve Rose. We are a watersports equipment retailer based in the UK.
· Contact Details 01692 406679 Mobile 07810 486350 Open 7 days a week from 8am – 10pm
· Correspondance Address 3 Charles Rash Close Felmingham Norfolk NR280PA
· VAT Number GB-844687974
Stock supply/ Availability is subject to our stock or supplier stock and is subject to availability. There maybe a delay in supply if we do not have the item in stock.
Cancellation Of Order After Receiving Goods .
If you are not entirely satisfied for any reason you may cancel your contract.
· If you wish to cancel please contact us in writing or email within 7 working days of receiving the goods.
· You will have to return the goods to us at your own risk & expense.
· Please note This does not include personalized items or made to measure.
· Please note in purchasing PACKAGE DEALS if any part of a package is returned as unwanted the remaining parts of the package will be calculated at full RRP .
· We will refund you in full within 30 days including outward postage if applicable.
· Please Note you are required to take reasonable care of the product whilst it is in your care.
· If the item is returned in an unsatisfactory condition we reserve the right to withhold partial refund payment for damage caused.
· For your peace of mind we would advise sending the items back through a secure means of transport. A COPY OF THE RECEIPT IS REQUIRED.
To speed up the returns process
· We ask you to return all items within 14 days of purchase including your name, address & daytime contact number. This helps us to help you. You will not be given a refund after this timescale.
Carriage & Delivery
· Carriage charges carriage & packaging to the mainland uk is free when purchased from our website www.justwatersports.com .
· Ireland & UK islands maybe subject to extra charges & we will inform you of the charge prior to despatch of your items.
· The posting & packaing is charged at cost to the customer.
· Delivery : All large & high value consignments are sent by courier. Either City link or Business Post
· All smaller low end value items are sent by Royal Mail recorded delivery.
· ALL items need a signature on delivery.
· Citylink / Business Post deliver between 8.30am – 5.30pm weekdays.
· Addresses cannot be changed when the item has left our warehouse.
We arrange automatically to leave items with a neighbour or we can deliver to a works address if required.
· Items left safe can only be done so if the Customer takes responsibility for loss or damage.
· City Link/ Business Post will attempt delivery ONCE for a home delivery. If you do not respond to a “carding” The item could be returned to me as a failed delivery. After 5 days there will be a charge made for unsuccessful delivery/ returned items to LSR Leisure after reasonable attempts for delivery have been made. Automated attempted redelivery Will not be made.
Faulty Goods / DVDs
· In the event of failure of a product please let us know as soon as is possible, we can then consider your claim. We may request a digital image sent via email or mobile phone of the damaged area. On our instruction we will then require you to cut up the item & send a further email. We can then, subject to a successful warranty claim send the new part to you. There maybe a delay in spare parts being supplied from the manufacturer.
· We do not warranty DEMO, SECOND HAND, AUCTION or commercial use items.
· PLEASE note we do not accept DVD/ Software returns unless faulty.
· All our policies are in addition to your legal rights which may include the right to claim compensation, repair, replacement or a refund.
